Support
Our local team can troubleshoot most issues remotely and will schedule a visit if needed.
Before you call
Restart your router
Switch it off at the wall for 30 seconds, then on again. Wait two minutes for the lights to settle.
Check the fibre light
A red or blinking LOS/PON light usually means a fibre fault. Tell us when you call.
Try a cable
If Wi-Fi is slow, test with a laptop connected by LAN cable to see whether the issue is the connection or the Wi-Fi.
Which areas do you serve?
Our home fibre network covers localities across Angul, including Angul Municipality, NALCO Township, Kandasar, Kulad and more; see the coverage page for the full list. Enterprise connectivity can be arranged in other locations subject to feasibility.
How long before I can start using the service?
Once you sign up, our local technician team schedules an installation visit, runs the fibre to your home or office and sets up your router. Most connections in serviceable areas are activated within a few days of confirming your address and plan.
What documents are needed?
Identity and address proof are required for KYC before activation, as for any internet connection in India.
How do I get technical support?
Call our customer support line on 06764-222212 or message us on WhatsApp at +91 96687 70433. Our local team can troubleshoot most issues remotely and will schedule an on-site visit if needed.