Initial payment
Customers are required to make an upfront payment of ₹2,500. This amount includes:
- Setup charges: software installation and activation.
- IP reservation: ensuring a dedicated IP address.
- First month bandwidth charges: internet usage during the first month.
Monthly charges
Monthly charges are ₹707, which include IP renewal and bandwidth charges.
KYC and whitelisting process
Customers must complete their KYC (Know Your Customer) process and submit the documents in the form, then send their allotted static IP to their respective Admin/DM for whitelisting. The IP and billing will only be activated after successful whitelisting of the IP.
Billing activation
Billing will start after the static IP is whitelisted. The login date will be considered the customer's billing date.
Payment terms
- The first payment must be made on the billing date.
- Payments must be made every month on the same billing date.
- Billing is prepaid, and no extensions will be granted beyond the due date.
Permanent billing date
If a payment is made after the billing date, the billing date will not change. It remains fixed throughout the service period.
Suspension policy
If dues exceed three months, the customer's IP will be temporarily suspended. Service will resume only after full payment of all outstanding dues.
Inactive usage notification
Customers must inform the company if they plan to stop using the IP for a certain period. Failure to inform will result in active billing for that period, even if the IP is not used.
Technical support
For any issues related to the IP or connection, customers should contact the company on the support numbers below.
Device troubleshooting
If the software does not sync operator details after the IP connection is established, customers must:
- restart (power off and on) their laptops/PCs and network devices (routers, mobile hotspots, Wi-Fi hotspots), and
- contact the support team if the issue persists.
Operator login and sync issues
If issues arise after operator OTP login (for example sync, GPS or Aadhaar Find), customers should contact their Admin/DM directly for assistance.
By subscribing to our internet service, you agree to comply with these terms and conditions.
Support
Call 06764-222212, +91 82496 91678 or +91 89844 32909, or email support@konarkcable.in.
Last updated 21 October 2026.